Ross-Simons.com Jeweler Website Review

Overview

Ross-Simons, headquartered in Cranston, Rhode Island, sells affordable jewelry and certified diamonds. Since 1952, the company has maintained over 10 retail stores throughout the United States. The catalog and website divisions of Ross-Simons serve millions of customers each year. The company also buys jewelry and gold.

Jewelry Selection

Ross-Simons boasts extensive bridal and engagement ring options in addition to diamonds, pearl and gemstone jewelry. The jewelry collection features silver and gold bracelets, necklaces, earrings and pendants. Customers can browse estate collections with antique gemstones and vintage settings. The clearance section features marked down jewelry. A dedicated home and tableware section features everything from children’s furniture to flatware.

Ring Collection

Ross-Simons Bridal Boutique makes it easy for couples to select their engagement and wedding ring design. Only certified diamonds are used in the collection, which has both his and hers rings. The 3-step engagement ring design and selection process has more than 20,000 diamonds and settings to choose from.

Both his and hers collections come in a variety of metals including yellow, white and rose gold and platinum. Men’s wedding ring collections including steel, tungsten and titanium metals. Anniversary and eternity bands complete the engagement and wedding collection. Customers who purchase an engagement or wedding ring are eligible for lifetime trade-up or trade-in.

Payment and Delivery

Bill Me Later, PayPal (US accounts only), and major credit cards are accepted for payment. Customers who qualify may pay with the Ross-Simons credit card, which offers no interest on payments for 6 months. Domestic orders totaling more than $250 are shipped free. All other domestic orders are charged a flat rate of $7.95. Expedited shipping is available for an additional fee. International orders incur a $40 charge on top of the domestic rate.

Return Policy

With the exception of personalized (custom and engraved), damaged and altered jewelry, customers may return their merchandise within 30 days if not fully satisfied with their purchase.

Customer Support

Customer support is available via live chat, email and telephone 24/7. If necessary, customers may write to Ross-Simons at their address in Rhode Island: Ross-Simons, Customer Service, 9 Ross-Simons Drive, Cranston, RI 02920. Ross-Simons makes customer service and privacy of the utmost importance. All credit card information is secured and encrypted when entered on the website.

Reputation

Ross-Simons is part of the Better Business Bureau and has quality insurance procedures in-house, such as the customer feedback survey, to ensure they provide quality service.

Our Verdict of Ross Simons

Ross-Simons is a reputable company who sells good quality jewelry. However, their way of selling diamond rings online is outdated where you are expected to make a purchase decision based solely on a grading report.

We recommend Blue Nile instead where you can shop with confidence by viewing diamonds up close in magnified videos to see exactly what you will get.